Customer Service
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At Casuarina Square, our aim is to ensure you have a comfortable and convenient shopping experience. Our friendly customer service representatives are on hand seven days a week. Our range of services include:

  • Find the store you're looking for
  • Purchase GPT Gift Cards
  • Community information and services
  • Free wheelchair hire
  • Kiddie cruiser hire
  • Assistance with lost children or family members in the Centre
  • Lost and found property
  • Public transport information
  • Tourist information
  • Casuarina Bub Club membership and card issue

For more information regarding our customer services, please visit our Customer Service Centre, conveniently located between The Body Shop and Diamond House or please contact us.

 


 

Free Visitor Shopping Shuttle

Visit the Territory’s Premier Shopping Destination. With over 180 stores, we will get you there in comfort with our FREE shuttle service.

The Visitor Shopping Shuttle allows interstate and international visitors staying in Darwin’s Central Business District to be ferried to and from Casuarina Square, every day of the week from 1 May to 30 September. To board the shuttle simply present your out-of-state driver’s license, overseas passport or hotel room key.

JOIN THE SHUTTLE AT THESE HOTELS:

  1. Travelodge Mirambeena Resort
  2. Mantra Pandanus
  3. Holiday Inn Darwin
  4. Holiday Inn Esplanade
  5. Novotel Atrium
  6. Mantra on the Esplanade
  7. Crowne Plaza
  8. Medina Vibe

Pick-up happens in the order shown, commencing at Travelodge Mirambeena Resort on the hour and ending at Medina Vibe ten minutes later. The trip takes 20 – 25 minutes.

SHOPPING SHUTTLE TIMETABLE
As the Visitor Shopping Shuttle operates along a circular route, we highly recommend guests arrive at departure points at least ten minutes before scheduled pick-up.


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Parents Rooms

Casuarina Square’s Parents Rooms are conveniently located in the following locations:

  • Near Woolworths
  • In the Food Court
  • Next to King of Knives

Catering for guardians and carers, there are three Parents Rooms equipped with nappy changing tables, comfortable chairs for feeding and a kids activity area. The Parents Rooms near Woolworths and in the Food Court also have microwave ovens.

Access is available to the Parents Rooms near Woolworths and in the Food Court, by a swipe card only. 
Customers may access these rooms with their Casuarina Bub Club swipe card (if a Club member) or by asking Security, Cleaning or Customer Service for assistance.




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Casuarina Square

Our friendly customer service representatives are on hand seven days a week...